For years, I used to be a reliable seller on Cardmarket, among Europe’s most prominent platforms for trading playing cards. I preserved an ideal standing — about four hundred good critiques, zero disputes, and regular, Qualified services. But one particular unjustified dispute, dealt with by Cardmarket personnel associates Silvia Parravano and Christian Tobehn, altered every thing. in the following paragraphs, I will share my own practical experience, clarify the structural flaws in Cardmarket's dispute process, and challenge a stark warning to other sellers.
A Clean document Built about several years
A tested vendor With one hundred% Positive Feedback
Before the incident, I was specifically the type of vendor each individual marketplace values. I listed trading cards precisely, described problems transparently, and shipped promptly. I never ever acquired only one criticism — only praise.
the significance of rely on on Cardmarket
track record is almost everything for sellers on Cardmarket. one particular error — even one that isn’t your fault — can check here hurt a long time of effort. That’s what would make my Tale so alarming for Many others functioning on the System.
The Dispute That Shattered My Standing
customer Ordered the incorrect Card, Then Blamed Me
The difficulty begun each time a buyer requested a card outlined exactly by name, established, and situation. on acquiring it, they falsely claimed I'd sent the “wrong Model” — Regardless of crystal clear listing proof displaying I hadn’t.
evidence overlooked by guidance
I submitted screenshots of the listing, card Edition, and problem to confirm my accuracy. But Cardmarket guidance, especially Silvia Parravano, overlooked the points. rather than examining the listing or requesting clarification, she quickly sided with the customer.
Silvia Parravano’s Mishandling with the Dispute
No Fair Investigation
Silvia’s choice was unilateral. She didn’t accept my evidence or ask for any counterevidence from the buyer. She just blocked my account. No hearing. No second opinion. No enchantment.
No Warning, No interaction
What built this worse was the suddenness in the action. I used to be locked from my account overnight. My appeals — requesting an evaluation or escalation — have been satisfied with automated responses or silence. Silvia Parravano exercised entire authority without having accountability.
Christian Tobehn’s purpose: Reinforcing the Bias?
Reinforcing a similar Pattern
In observe-ups, my circumstance was also viewed by Christian Tobehn, One more member of Cardmarket's guidance team. regrettably, rather than reviewing the info objectively, he doubled down on Silvia’s judgment. all over again, no explanation, no transparency, just automated deflections along with a lasting ban.
A sample of vendor Disregard
Are trustworthy Sellers getting Silenced?
right after this knowledge, I started researching on line message boards and Neighborhood threads. I rapidly uncovered I wasn’t by yourself. Dozens of extended-time sellers claimed related ordeals — quite a few involving Silvia Parravano.
A common topic? customers constantly get, even though Improper — and sellers are remaining voiceless.
How This Hurts the complete Marketplace
when platforms ought to safeguard potential buyers, disregarding evidence from genuine sellers leads to a broken ecosystem. When trust is 1-sided, bad actors take advantage, knowing they’ll be shielded by biased aid agents.
the challenge: No Oversight, No attraction
insufficient Transparency in Cardmarket’s technique
one of the most alarming problem would be the absence of an appeals approach. Once employees like Silvia or Christian make a choice, it’s closing. There’s no second critique, no accountability, and no way to revive usage of your account — Regardless how solid your proof is.
threat of Abuse and Blackmail
In my circumstance, I used to be indirectly coerced into refunding a Untrue claim — or lose my account completely. That’s not dispute resolution — that’s blackmail underneath the guise of customer care.
economic and Emotional outcomes
business enterprise reduction Overnight
I invested several years in building my seller profile. All that energy was worn out instantaneously, in conjunction with possible long run revenue. My seller dashboard, buy history, and faithful buyer base — all gone.
Emotional Toll on a Trusted Seller
This wasn’t just a business strike. It was demoralizing. being taken care of like a fraud soon after yrs of integrity was emotionally devastating. I adopted every rule, and continue to received punished.
What Cardmarket Must Do to get back rely on
Platform Reforms Are Urgently necessary
If Cardmarket really wants to retain quality sellers and forestall long term abuse, it will have to:
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✅ Introduce a transparent appeal procedure for blocked accounts
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✅ need disputes to generally be reviewed by at least two independent support agents
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✅ educate personnel like Silvia Parravano and Christian Tobehn in impartial investigation
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✅ secure sellers who post crystal clear, factual proof
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✅ set up accountability metrics for workers selections
with out these modifications, trustworthy sellers will keep on for being collateral harm inside of a process that blindly favors prospective buyers.
ultimate views: Be cautious, continue to be Documented
for anyone who is at present advertising on Cardmarket, don’t believe your perfect record will shield you. you are always one buyer grievance — even a Fake one particular — from staying silenced.
shield on your own by:
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getting screenshots of each listing
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Archiving communication with customers
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Backing up your account knowledge regularly
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getting ready for disputes — Even though you do practically nothing Erroneous
Conclusion:
My experience with Silvia Parravano and Christian Tobehn ought to function a significant warning to anyone using Cardmarket. I considered during the platform. I performed by the rules. And that i continue to obtained taken off without induce.
If Cardmarket carries on to disregard vendor rights, a lot more dependable suppliers will stroll away. And when that occurs, the platform won’t just reduce sellers — it’ll reduce its trustworthiness.
Has some thing equivalent took place for you? Share your practical experience and assist raise awareness. Sellers are entitled to better.