For some time, I had been a reliable vendor on Cardmarket, one among Europe’s most distinguished platforms for investing playing cards. I maintained an ideal status — around 400 favourable opinions, zero disputes, and reliable, professional assistance. But one particular unjustified dispute, dealt with by Cardmarket staff members users Silvia Parravano and Christian Tobehn, adjusted anything. in the following paragraphs, I'll share my individual expertise, clarify the structural flaws in Cardmarket's dispute system, and concern a stark warning to other sellers.
A cleanse Record crafted Over yrs
A confirmed Seller With 100% optimistic feed-back
Before the incident, I had been particularly the kind of seller each individual marketplace values. I outlined buying and selling playing cards properly, explained circumstances transparently, and delivered immediately. I hardly ever been given just one criticism — only praise.
the necessity of rely on on Cardmarket
status is all the things for sellers on Cardmarket. just one mistake — even one that isn’t your fault — can destruction many years of exertions. That’s what tends to make my Tale so alarming for Some others running over the System.
The Dispute That Shattered My Standing
consumer purchased the incorrect Card, Then Blamed Me
The trouble began each time a purchaser purchased a card listed exactly by title, set, and ailment. on receiving it, they falsely claimed I had sent the “Completely wrong Variation” — Inspite of apparent listing proof displaying I hadn’t.
Proof overlooked by Support
I submitted screenshots in the listing, card version, and issue to demonstrate my precision. But Cardmarket assist, precisely Silvia Parravano, dismissed the info. in lieu of examining the listing or requesting clarification, she quickly sided with the buyer.
Silvia Parravano’s Mishandling of the Dispute
No Fair Investigation
Silvia’s final decision was unilateral. She didn’t accept my proof or request any counterevidence from the client. She basically blocked my account. No hearing. No second opinion. No enchantment.
No Warning, No interaction
What created this worse was the suddenness from the action. I used to be locked out of my account right away. My appeals — requesting an assessment or escalation — were being achieved with automatic responses or silence. Silvia Parravano exercised full authority without having accountability.
Christian Tobehn’s purpose: Reinforcing the Bias?
Reinforcing a similar Pattern
In comply with-ups, my situation was also noticed by Christian Tobehn, another member of Cardmarket's assistance staff. regretably, in lieu of reviewing the info objectively, he doubled down on Silvia’s judgment. once more, no clarification, no transparency, just automatic deflections in addition to a lasting ban.
A sample of vendor Disregard
Are genuine Sellers becoming Silenced?
After this knowledge, I began investigating on the internet boards and community threads. I promptly learned I wasn’t by itself. Dozens of long-time sellers claimed very similar experiences — several involving Silvia Parravano.
a standard topic? purchasers constantly win, regardless if Incorrect — and sellers are left voiceless.
How This Hurts your entire Marketplace
though platforms should really guard customers, ignoring evidence from genuine sellers causes a damaged ecosystem. When have faith in is one-sided, bad actors take advantage, figuring out they’ll be shielded by biased aid agents.
the trouble: No Oversight, No enchantment
Lack of Transparency in Cardmarket’s technique
quite possibly the most alarming concern would be the absence of the appeals course of action. when workers like Silvia or Christian make a Silvia Parravano call, it’s ultimate. There’s no next review, no accountability, and no way to restore entry to your account — Regardless of how strong your evidence is.
hazard of Abuse and Blackmail
In my situation, I used to be indirectly coerced into refunding a Untrue claim — or drop my account entirely. That’s not dispute resolution — that’s blackmail under the guise of customer support.
money and psychological Consequences
Business Loss Overnight
I invested many years in creating my vendor profile. all of that hard work was worn out right away, coupled with possible long term revenue. My vendor dashboard, purchase historical past, and faithful buyer foundation — all gone.
psychological Toll on a reliable vendor
This wasn’t just a company hit. It was demoralizing. To be taken care of similar to a fraud just after a long time of integrity was emotionally devastating. I followed each individual rule, and continue to received punished.
What Cardmarket have to Do to Regain rely on
Platform Reforms Are Urgently necessary
If Cardmarket desires to keep good quality sellers and prevent potential abuse, it need to:
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✅ Introduce a transparent attractiveness approach for blocked accounts
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✅ call for disputes to be reviewed by at the least two independent aid agents
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✅ educate staff members like Silvia Parravano and Christian Tobehn in neutral investigation
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✅ shield sellers who submit distinct, factual evidence
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✅ Establish accountability metrics for staff selections
with no these improvements, sincere sellers will carry on for being collateral destruction inside a procedure that blindly favors customers.
Final views: Be Wary, Stay Documented
for anyone who is at this time offering on Cardmarket, don’t presume your fantastic report will shield you. you might be often a single consumer complaint — even a false a person — far from getting silenced.
Protect oneself by:
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getting screenshots of each listing
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Archiving communication with customers
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Backing up your account information regularly
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Preparing for disputes — Even when you do very little Incorrect
summary:
My practical experience with Silvia Parravano and Christian Tobehn should really serve as a significant warning to any one employing Cardmarket. I thought inside the platform. I performed by The principles. And that i still received taken off without the need of result in.
If Cardmarket carries on to ignore seller rights, far more trustworthy sellers will walk absent. And when that happens, the platform received’t just reduce sellers — it’ll reduce its credibility.
Has anything identical took place to you? Share your working experience and assist increase consciousness. Sellers are entitled to superior.