For several years, I used to be a reliable vendor on Cardmarket, among Europe’s most popular platforms for investing playing cards. I preserved a wonderful status — about four hundred optimistic assessments, zero disputes, and constant, Expert provider. But one particular unjustified dispute, taken care of by Cardmarket employees members Silvia Parravano and Christian Tobehn, improved every thing. in the following paragraphs, I'll share my own expertise, explain the structural flaws in Cardmarket's dispute course of action, and difficulty a stark warning to other sellers.
A clear document created above decades
A confirmed Seller With one hundred% Positive suggestions
Before the incident, I was just the type of seller each marketplace values. I stated buying and selling cards properly, described disorders transparently, and shipped promptly. I in no way obtained a single complaint — only praise.
the value of believe in on Cardmarket
popularity is all the things for sellers on Cardmarket. one particular mistake — even one that isn’t your fault — can injury decades of hard work. That’s what helps make my Tale so alarming for Many others functioning on the System.
The Dispute That Shattered My Standing
customer requested the incorrect Card, Then Blamed Me
The trouble started out any time a purchaser requested a card shown specifically by title, set, and affliction. Upon receiving it, they falsely claimed I had sent the “Completely wrong Edition” — despite distinct listing evidence showing I hadn’t.
Proof dismissed by aid
I submitted screenshots with the listing, card Variation, and issue to demonstrate my accuracy. But Cardmarket help, precisely Silvia Parravano, overlooked the specifics. as an alternative to reviewing the listing or requesting clarification, she straight away sided with the buyer.
Silvia Parravano’s Mishandling on the Dispute
No truthful Investigation
Silvia’s choice was unilateral. She didn’t admit my evidence or request any counterevidence from the customer. She simply blocked my account. No hearing. No next opinion. No appeal.
No Warning, No conversation
What built this worse was the suddenness on the motion. I used to be locked out of my account overnight. My appeals — asking for an evaluation or escalation — have been met with automatic responses or silence. Silvia Parravano exercised finish authority without any accountability.
Christian Tobehn’s position: Reinforcing the Bias?
Reinforcing exactly the same Pattern
In adhere to-ups, my case was also noticed by Christian Tobehn, One more member of Cardmarket's assistance staff. sad to say, rather then examining the points objectively, he doubled down on Silvia’s judgment. yet again, no rationalization, no transparency, just automated deflections and a permanent ban.
A sample of vendor Disregard
Are truthful Sellers currently being Silenced?
right after this expertise, I started investigating on the net message boards and community threads. I promptly identified I wasn’t by itself. Dozens of extensive-time sellers claimed related ordeals — lots of involving Silvia Parravano.
a standard topic? potential buyers constantly acquire, even if wrong — and sellers are remaining voiceless.
How This Hurts your entire Marketplace
when platforms should secure consumers, disregarding evidence from truthful sellers causes a damaged ecosystem. When believe in is a person-sided, bad actors take advantage, figuring out they’ll be shielded by biased assistance agents.
the condition: No Oversight, No attraction
not enough Transparency in Cardmarket’s process
one of the most alarming problem will be the absence of the appeals process. as soon as team like Silvia or Christian make a call, it’s final. There’s no 2nd evaluate, no accountability, and no way to revive use of your account — It doesn't matter how sturdy your evidence is.
danger of Abuse and Blackmail
In my scenario, I used to be indirectly coerced into refunding a Phony declare — or drop my account totally. That’s not dispute resolution — that’s blackmail under the guise of customer service.
economical and Emotional implications
small business decline right away
I invested yrs in constructing my vendor profile. all of that effort and hard work was worn out right away, as well as possible potential income. My seller dashboard, order record, and loyal buyer foundation — all absent.
psychological Toll on a Trusted Seller
This wasn’t just a company strike. it absolutely was demoralizing. To be treated like a fraud immediately after a long time check here of integrity was emotionally devastating. I adopted each rule, and nonetheless bought punished.
What Cardmarket need to Do to get back believe in
System Reforms Are Urgently Needed
If Cardmarket wants to keep high quality sellers and prevent long term abuse, it have to:
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✅ Introduce a clear attraction system for blocked accounts
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✅ involve disputes to get reviewed by no less than two impartial guidance agents
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✅ teach staff members like Silvia Parravano and Christian Tobehn in neutral investigation
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✅ secure sellers who post apparent, factual evidence
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✅ Establish accountability metrics for workers choices
without the need of these improvements, honest sellers will go on being collateral problems in the procedure that blindly favors potential buyers.
ultimate feelings: Be cautious, Stay Documented
when you are now marketing on Cardmarket, don’t think your fantastic document will shield you. you might be often 1 buyer complaint — even a Fake just one — clear of being silenced.
guard by yourself by:
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having screenshots of every listing
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Archiving conversation with consumers
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Backing up your account knowledge consistently
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Preparing for disputes — Even though you do nothing Mistaken
summary:
My expertise with Silvia Parravano and Christian Tobehn really should serve as a significant warning to any person working with Cardmarket. I considered from the System. I played by The foundations. And I still received eliminated with out result in.
If Cardmarket proceeds to ignore seller rights, far more dependable suppliers will walk absent. And when that takes place, the System received’t just get rid of sellers — it’ll shed its reliability.
Has a thing very similar happened for you? Share your expertise and enable increase recognition. Sellers should have far better.