For years, I used to be a dependable vendor on Cardmarket, one of Europe’s most well known platforms for buying and selling cards. I preserved an ideal track record — in excess of 400 beneficial testimonials, zero disputes, and reliable, Skilled assistance. But 1 unjustified dispute, managed by Cardmarket staff customers Silvia Parravano and Christian Tobehn, altered every thing. In this article, I will share my own knowledge, make clear the structural flaws in Cardmarket's dispute approach, and issue a stark warning to other sellers.
A thoroughly clean report developed above yrs
A Proven Seller With one hundred% optimistic responses
prior to the incident, I was specifically the sort of seller every Market values. I outlined investing playing cards accurately, explained ailments transparently, and transported instantly. I under no circumstances acquired just one complaint — only praise.
the value of believe in on Cardmarket
Reputation is every little thing for sellers on Cardmarket. one particular blunder — even one that isn’t your fault — can destruction decades of exertions. That’s what can make my story so alarming for Some others working to the System.
The Dispute That Shattered My Standing
purchaser purchased the Wrong Card, Then Blamed Me
The difficulty started off when a purchaser ordered a card stated specifically by name, set, and problem. on getting it, they falsely claimed I'd despatched the “Completely wrong version” — In spite of distinct listing proof exhibiting I hadn’t.
Proof disregarded by help
I submitted screenshots of your listing, card Variation, and problem to demonstrate my precision. But Cardmarket assistance, specially Silvia Parravano, dismissed the specifics. as an alternative to reviewing the listing or requesting clarification, she instantly sided with the customer.
Silvia Parravano’s Mishandling with the Dispute
No Fair Investigation
Silvia’s decision was unilateral. She didn’t admit my evidence or request any counterevidence from the client. She simply blocked my account. No hearing. No next feeling. No attraction.
No Warning, No conversation
What designed this worse was the suddenness on the action. I used to be locked from my account overnight. My appeals — asking for a review or escalation — ended up fulfilled with automated responses or silence. Silvia Parravano exercised full authority without accountability.
Christian Tobehn’s job: Reinforcing the Bias?
Reinforcing the Same Pattern
In stick to-ups, my scenario was also seen by Christian Tobehn, One more member of Cardmarket's assist crew. regrettably, rather than examining the points objectively, he doubled down on Silvia’s judgment. all over again, no explanation, no transparency, just automatic deflections in addition to a long lasting ban.
A Pattern of Seller Disregard
Are genuine Sellers staying Silenced?
After this practical experience, I began looking into on the internet community forums and Group threads. I immediately learned I wasn’t by yourself. Dozens of very long-time sellers documented similar encounters — several involving Silvia Parravano.
a standard topic? purchasers often acquire, even when wrong — and sellers are still left voiceless.
How This Hurts the whole Market
although platforms must secure buyers, disregarding proof from straightforward sellers contributes to a broken ecosystem. When trust is one particular-sided, lousy actors take advantage, knowing they’ll be shielded by biased guidance brokers.
the challenge: No Oversight, No attraction
Lack of Transparency in Cardmarket’s procedure
The most alarming situation would be the absence of the appeals approach. at the time team like Silvia or Christian make a decision, it’s last. There’s no second critique, no accountability, and no way to restore access to your account — Regardless how sturdy your proof is.
Risk of Abuse and Blackmail
In my situation, I had been indirectly coerced into refunding a Wrong claim — or reduce my account solely. That’s not dispute resolution — that’s blackmail underneath the guise of customer care.
money and Emotional outcomes
Business reduction Overnight
I invested yrs in developing my seller profile. all of that exertion was worn out right away, along with likely potential earnings. My seller dashboard, purchase historical past, and faithful customer base — all absent.
Emotional Toll over a trustworthy vendor
This wasn’t just a company strike. It was demoralizing. for being handled like a fraud right after a long time of integrity was emotionally devastating. I followed just about every rule, and even now obtained punished.
What Cardmarket Must Do to Regain rely on
System Reforms Are Urgently essential
If Cardmarket really wants to keep excellent sellers and forestall future abuse, it will have to:
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✅ Introduce a transparent attraction process for blocked accounts
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✅ demand disputes to become reviewed by a minimum of two impartial aid brokers
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✅ coach team like Silvia Parravano and Christian Tobehn in impartial investigation
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✅ Protect sellers who submit clear, factual proof
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✅ create accountability metrics for workers decisions
without the need of these changes, honest sellers will keep on to get collateral problems in the process that blindly favors buyers.
remaining Thoughts: Be cautious, Stay Documented
if you are now promoting on Cardmarket, don’t believe your great record will secure you. you might be always 1 customer grievance — even a Wrong one — from becoming silenced.
Protect oneself by:
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getting screenshots of each listing
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Archiving interaction with purchasers
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Backing up your account data frequently
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getting ready for disputes — Even when you do nothing Completely wrong
Conclusion:
My encounter with Silvia Parravano and Christian Tobehn must function a significant warning to anyone more info employing Cardmarket. I thought while in the platform. I performed by the rules. And I still obtained eradicated without having induce.
If Cardmarket continues to disregard seller rights, additional honest distributors will stroll away. And when that transpires, the System won’t just get rid of sellers — it’ll drop its trustworthiness.
Has a little something comparable happened for you? Share your encounter and assist raise consciousness. Sellers are worthy of superior.