For a long time, I had been a dependable vendor on Cardmarket, amongst Europe’s most distinguished platforms for buying and selling playing cards. I managed a great status — in excess of 400 favourable testimonials, zero disputes, and steady, Skilled assistance. But just one unjustified dispute, managed by Cardmarket personnel members Silvia Parravano and Christian Tobehn, changed almost everything. on this page, I will share my own experience, make clear the structural flaws in Cardmarket's dispute process, and concern a stark warning to other sellers.
A cleanse report developed above yrs
A verified Seller With 100% constructive suggestions
Before the incident, I had been accurately the kind of vendor each and every Market values. I detailed trading playing cards correctly, explained problems transparently, and delivered promptly. I under no circumstances obtained an individual complaint — only praise.
the value of have confidence in on Cardmarket
name is everything for sellers on Cardmarket. a single oversight — even one which isn’t your fault — can destruction a long time of labor. That’s what can make my Tale so alarming for Other people operating on the platform.
The Dispute That Shattered My Standing
customer purchased the incorrect Card, Then Blamed Me
The difficulty began when a customer ordered a card outlined exactly by title, set, and situation. Upon acquiring it, they falsely claimed I had despatched the “Mistaken Model” — Regardless of distinct listing evidence showing I hadn’t.
Proof dismissed by Support
I submitted screenshots on the listing, card Variation, and condition to show my accuracy. But Cardmarket guidance, precisely Silvia Parravano, disregarded the facts. Instead of examining the listing or requesting clarification, she promptly sided with the customer.
Silvia Parravano’s Mishandling of the Dispute
No truthful Investigation
Silvia’s choice was unilateral. She didn’t accept my proof or request any counterevidence from the buyer. She basically blocked my account. No Listening to. No 2nd viewpoint. No charm.
No Warning, No conversation
What produced this worse was the suddenness from the motion. I was locked away from my account overnight. My appeals — requesting an assessment or escalation — had been satisfied with automated responses or silence. Silvia Parravano exercised total authority with no accountability.
Christian Tobehn’s purpose: Reinforcing the Bias?
Reinforcing a similar Pattern
In follow-ups, my circumstance was also observed by Christian Tobehn, another member of Cardmarket's help group. regrettably, as an alternative to examining the points objectively, he doubled down website on Silvia’s judgment. Again, no rationalization, no transparency, just automated deflections in addition to a long-lasting ban.
A sample of vendor Disregard
Are trustworthy Sellers Being Silenced?
soon after this working experience, I started looking into on line forums and Local community threads. I rapidly uncovered I wasn’t by yourself. Dozens of lengthy-time sellers documented very similar encounters — a lot of involving Silvia Parravano.
a typical concept? consumers normally win, even when Completely wrong — and sellers are left voiceless.
How This Hurts the whole Market
when platforms should secure prospective buyers, disregarding evidence from sincere sellers contributes to a damaged ecosystem. When have confidence in is just one-sided, terrible actors make the most, understanding they’ll be shielded by biased aid agents.
the condition: No Oversight, No charm
deficiency of Transparency in Cardmarket’s process
quite possibly the most alarming difficulty could be the absence of the appeals process. when staff members like Silvia or Christian make a choice, it’s ultimate. There’s no 2nd evaluate, no accountability, and no way to revive usage of your account — Regardless of how robust your evidence is.
threat of Abuse and Blackmail
In my case, I was indirectly coerced into refunding a false declare — or reduce my account fully. That’s not dispute resolution — that’s blackmail under the guise of customer care.
fiscal and Emotional effects
business enterprise Loss Overnight
I invested several years in creating my vendor profile. All that effort and hard work was wiped out instantly, as well as possible potential revenue. My seller dashboard, buy background, and faithful client base — all absent.
psychological Toll over a reliable vendor
This wasn’t just a company hit. it absolutely was demoralizing. being addressed like a fraud following many years of integrity was emotionally devastating. I adopted each individual rule, and still bought punished.
What Cardmarket ought to Do to Regain rely on
System Reforms Are Urgently wanted
If Cardmarket desires to retain high-quality sellers and stop upcoming abuse, it ought to:
-
✅ Introduce a clear enchantment process for blocked accounts
-
✅ call for disputes being reviewed by no less than two impartial support agents
-
✅ teach staff members like Silvia Parravano and Christian Tobehn in impartial investigation
-
✅ defend sellers who submit apparent, factual evidence
-
✅ set up accountability metrics for employees conclusions
devoid of these changes, honest sellers will continue to be collateral hurt in a very method that blindly favors buyers.
Final views: Be Wary, keep Documented
for anyone who is at this time offering on Cardmarket, don’t presume your great file will safeguard you. you happen to be often just one customer criticism — even a Phony a single — away from staying silenced.
secure oneself by:
-
using screenshots of each listing
-
Archiving interaction with potential buyers
-
Backing up your account facts frequently
-
making ready for disputes — Even though you do almost nothing Mistaken
summary:
My expertise with Silvia Parravano and Christian Tobehn really should function a serious warning to everyone employing Cardmarket. I believed in the platform. I performed by The principles. And I nevertheless got eradicated devoid of lead to.
If Cardmarket continues to ignore seller rights, additional trustworthy suppliers will stroll away. And when that comes about, the System received’t just reduce sellers — it’ll lose its trustworthiness.
Has some thing identical occurred to you personally? Share your encounter and enable raise consciousness. Sellers are entitled to improved.