For several years, I was a trusted seller on Cardmarket, amongst Europe’s most distinguished platforms for investing playing cards. I managed a great standing — above 400 favourable testimonials, zero disputes, and dependable, Specialist service. But a single unjustified dispute, handled by Cardmarket workers members Silvia Parravano and Christian Tobehn, changed every little thing. In this article, I will share my personal knowledge, describe the structural flaws in Cardmarket's dispute course of action, and difficulty a stark warning to other sellers.
A thoroughly clean history crafted above several years
A confirmed vendor With 100% optimistic comments
Before the incident, I had been specifically the sort of vendor each and every Market values. I outlined investing playing cards properly, explained situations transparently, and transported promptly. I by no means acquired only one criticism — only praise.
the value of rely on on Cardmarket
Reputation is everything for sellers on Cardmarket. a single oversight — even one which isn’t your fault — can problems decades of exertions. That’s what will make my story so alarming for others functioning about the platform.
The Dispute That Shattered My Standing
purchaser requested the incorrect Card, Then Blamed Me
The difficulty begun whenever a customer purchased a card shown exactly by identify, set, and condition. Upon acquiring it, they falsely claimed I'd despatched the “Mistaken Variation” — despite clear listing proof showing I hadn’t.
Proof Ignored by help
I submitted screenshots of the listing, card version, and issue to verify my precision. But Cardmarket guidance, specially Silvia Parravano, overlooked the details. rather than examining the listing or requesting clarification, she instantly sided with the customer.
Silvia Parravano’s Mishandling with the Dispute
No reasonable Investigation
Silvia’s choice was unilateral. She didn’t accept my evidence or request any counterevidence from the customer. She basically blocked my account. No hearing. No second feeling. No attractiveness.
No Warning, No Communication
What built this even worse was the suddenness in the action. I was locked from my account right away. My appeals — asking for a review or escalation — had been achieved with automatic responses or silence. Silvia Parravano exercised finish authority without accountability.
Christian Tobehn’s position: Reinforcing the Bias?
Reinforcing exactly the same Pattern
In observe-ups, my circumstance was also viewed by Christian Tobehn, A further member of Cardmarket's help crew. Unfortunately, in lieu of examining the details objectively, he doubled down on Silvia’s judgment. yet again, no rationalization, no transparency, just automatic deflections as well as a permanent ban.
A Pattern of Seller Disregard
Are genuine Sellers staying Silenced?
soon after this practical experience, I started studying on the net boards and Local community threads. I rapidly discovered I wasn’t on your own. Dozens of very long-time sellers reported identical ordeals — lots of involving Silvia Parravano.
a standard theme? prospective buyers often acquire, even if Mistaken — and sellers are remaining voiceless.
How This Hurts the Entire Market
although platforms ought more info to guard prospective buyers, disregarding proof from genuine sellers results in a damaged ecosystem. When belief is a single-sided, poor actors make the most, figuring out they’ll be shielded by biased aid agents.
the challenge: No Oversight, No charm
not enough Transparency in Cardmarket’s method
one of the most alarming issue may be the absence of an appeals process. as soon as staff members like Silvia or Christian make a decision, it’s ultimate. There’s no next evaluation, no accountability, and no way to revive use of your account — Regardless of how sturdy your evidence is.
possibility of Abuse and Blackmail
In my circumstance, I had been indirectly coerced into refunding a Fake declare — or lose my account solely. That’s not dispute resolution — that’s blackmail beneath the guise of customer care.
money and Emotional Consequences
company Loss right away
I invested decades in constructing my vendor profile. All that work was worn out instantaneously, in conjunction with potential future earnings. My vendor dashboard, order record, and loyal buyer base — all absent.
Emotional Toll on a dependable vendor
This wasn’t just a company hit. it absolutely was demoralizing. for being treated like a fraud right after years of integrity was emotionally devastating. I adopted each individual rule, and still received punished.
What Cardmarket Must Do to get back Trust
System Reforms Are Urgently necessary
If Cardmarket wishes to retain high-quality sellers and stop future abuse, it must:
-
✅ Introduce a clear attractiveness system for blocked accounts
-
✅ involve disputes for being reviewed by not less than two impartial support agents
-
✅ teach staff like Silvia Parravano and Christian Tobehn in neutral investigation
-
✅ defend sellers who submit very clear, factual evidence
-
✅ Establish accountability metrics for workers decisions
without having these changes, genuine sellers will continue to be collateral problems within a system that blindly favors consumers.
remaining views: Be cautious, Stay Documented
in case you are at this time providing on Cardmarket, don’t presume your fantastic history will safeguard you. You're constantly a single buyer complaint — even a Untrue one — away from staying silenced.
safeguard by yourself by:
-
having screenshots of each listing
-
Archiving conversation with buyers
-
Backing up your account knowledge frequently
-
getting ready for disputes — even if you do nothing wrong
summary:
My expertise with Silvia Parravano and Christian Tobehn should serve as a serious warning to anyone making use of Cardmarket. I considered from the platform. I played by The principles. And I continue to acquired removed without result in.
If Cardmarket carries on to disregard vendor legal rights, extra reputable suppliers will walk absent. And when that takes place, the System received’t just eliminate sellers — it’ll reduce its trustworthiness.
Has one thing very similar occurred for you? Share your expertise and support increase consciousness. Sellers ought to have better.