For many years, I had been a trusted seller on Cardmarket, amongst Europe’s most well known platforms for investing cards. I taken care of an ideal status — around 400 constructive critiques, zero disputes, and constant, professional company. But a person unjustified dispute, dealt with by Cardmarket staff associates Silvia Parravano and Christian Tobehn, improved every little thing. In this article, I'll share my personalized practical experience, demonstrate the structural flaws in Cardmarket's dispute course of action, and challenge a stark warning to other sellers.
A clean up file Built more than many years
A verified vendor With a hundred% optimistic comments
ahead of the incident, I used to be specifically the kind of seller just about every marketplace values. I stated buying and selling cards accurately, explained disorders transparently, and shipped promptly. I never ever been given just one grievance — only praise.
The Importance of belief on Cardmarket
popularity is almost everything for sellers on Cardmarket. 1 blunder — even one that isn’t your fault — can problems years of effort. That’s what will make my Tale so alarming for Many others functioning about the System.
The Dispute That Shattered My Standing
consumer Ordered the incorrect Card, Then Blamed Me
The trouble started off every time a purchaser purchased a card mentioned specifically by title, established, and ailment. on obtaining it, they falsely claimed I'd sent the “Completely wrong Edition” — Even with distinct listing proof showing I hadn’t.
Proof Ignored by help
I submitted screenshots on the listing, card Variation, and situation to prove my accuracy. But Cardmarket assistance, especially Silvia Parravano, disregarded the specifics. in place of reviewing the listing or requesting clarification, she promptly sided with the buyer.
Silvia Parravano’s Mishandling from the Dispute
No truthful Investigation
Silvia’s choice was unilateral. She didn’t acknowledge my evidence or request any counterevidence from the client. She basically blocked my account. No hearing. No second viewpoint. No attractiveness.
No Warning, No Communication
What built this even worse was the suddenness of your action. I had been locked away from my account right away. My appeals — requesting an evaluation or escalation — ended up achieved with automated responses or silence. Silvia Parravano exercised comprehensive authority without accountability.
Christian Tobehn’s Role: Reinforcing the Bias?
Reinforcing the Same sample
In follow-ups, my circumstance was also seen by Christian Tobehn, another member of Cardmarket's assistance workforce. sad to say, as an alternative to reviewing the points objectively, he doubled down on Silvia’s judgment. yet again, no explanation, no transparency, just automatic deflections plus a permanent ban.
A sample of vendor Disregard
Are straightforward Sellers remaining Silenced?
right after this expertise, I started researching online forums and Local community threads. I rapidly learned I wasn’t alone. Dozens of very long-time sellers reported similar ordeals — numerous involving Silvia Parravano.
A common concept? consumers usually gain, regardless if Completely wrong — and sellers are remaining voiceless.
How This Hurts all the Market
whilst platforms really should safeguard consumers, ignoring evidence from straightforward sellers causes a broken ecosystem. When belief is one particular-sided, poor actors make the most, being aware of they’ll be shielded by biased support agents.
the situation: No Oversight, No attractiveness
insufficient Transparency in Cardmarket’s System
essentially the most alarming concern is the absence of the appeals system. at the time workers like Silvia or Christian make a decision, it’s closing. There’s no 2nd evaluation, no accountability, and no way to revive usage of your account — Irrespective of how potent your evidence is.
Risk of Abuse and Blackmail
In my situation, I had been indirectly coerced into refunding a Phony claim — or get rid of my account solely. That’s not dispute resolution — that’s blackmail beneath the guise of customer service.
money and psychological outcomes
company Loss Overnight
I invested decades in developing my vendor profile. everything energy was worn out instantaneously, together with prospective long run cash flow. My vendor dashboard, get record, and loyal purchaser base — all gone.
psychological Toll on the reliable Seller
This wasn’t just check here a business strike. It was demoralizing. to become handled similar to a fraud immediately after many years of integrity was emotionally devastating. I adopted just about every rule, and however received punished.
What Cardmarket should Do to get back Trust
Platform Reforms Are Urgently desired
If Cardmarket really wants to keep quality sellers and forestall potential abuse, it should:
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✅ Introduce a clear appeal process for blocked accounts
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✅ demand disputes for being reviewed by at the very least two impartial assist agents
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✅ teach employees like Silvia Parravano and Christian Tobehn in neutral investigation
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✅ guard sellers who post clear, factual evidence
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✅ set up accountability metrics for staff conclusions
with out these improvements, honest sellers will carry on to be collateral destruction in a process that blindly favors customers.
ultimate views: Be cautious, remain Documented
if you are currently promoting on Cardmarket, don’t think your best document will protect you. you happen to be normally just one customer complaint — even a Wrong 1 — from being silenced.
Protect you by:
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getting screenshots of each listing
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Archiving interaction with customers
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Backing up your account info regularly
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planning for disputes — Even though you do nothing at all Completely wrong
summary:
My experience with Silvia Parravano and Christian Tobehn should serve as a serious warning to everyone applying Cardmarket. I considered within the System. I performed by The foundations. And that i still got removed without induce.
If Cardmarket continues to disregard vendor legal rights, additional trustworthy vendors will wander absent. And when that happens, the System won’t just reduce sellers — it’ll eliminate its reliability.
Has one thing very similar took place to you? Share your encounter and assistance raise recognition. Sellers should have greater.