For some time, I was a reliable seller on Cardmarket, amongst Europe’s most notable platforms for buying and selling playing cards. I preserved an excellent track record — more than four hundred constructive opinions, zero disputes, and consistent, Expert company. But just one unjustified dispute, taken care of by Cardmarket team members Silvia Parravano and Christian Tobehn, adjusted every little thing. In this article, I'll share my personal expertise, explain the structural flaws in Cardmarket's dispute course of action, and concern a stark warning to other sellers.
A Clean history created Over Years
A established vendor With one hundred% favourable responses
Before the incident, I was particularly the kind of vendor every marketplace values. I shown trading playing cards accurately, explained click here circumstances transparently, and delivered immediately. I under no circumstances gained just one criticism — only praise.
the value of rely on on Cardmarket
track record is anything for sellers on Cardmarket. just one slip-up — even one which isn’t your fault — can destruction decades of hard work. That’s what makes my story so alarming for others functioning within the platform.
The Dispute That Shattered My Standing
Buyer Ordered the incorrect Card, Then Blamed Me
The difficulty commenced each time a customer ordered a card listed exactly by title, established, and issue. Upon receiving it, they falsely claimed I'd despatched the “Completely wrong version” — In spite of apparent listing evidence showing I hadn’t.
evidence disregarded by Support
I submitted screenshots on the listing, card Variation, and situation to confirm my precision. But Cardmarket assist, exclusively Silvia Parravano, ignored the facts. in lieu of reviewing the listing or requesting clarification, she straight away sided with the client.
Silvia Parravano’s Mishandling in the Dispute
No Fair Investigation
Silvia’s conclusion was unilateral. She didn’t acknowledge my proof or request any counterevidence from the customer. She simply blocked my account. No hearing. No 2nd belief. No attractiveness.
No Warning, No interaction
What designed this worse was the suddenness in the action. I was locked out of my account right away. My appeals — requesting a review or escalation — were being fulfilled with automatic responses or silence. Silvia Parravano exercised entire authority without any accountability.
Christian Tobehn’s job: Reinforcing the Bias?
Reinforcing exactly the same Pattern
In follow-ups, my circumstance was also witnessed by Christian Tobehn, An additional member of Cardmarket's assist workforce. Unfortunately, rather then examining the information objectively, he doubled down on Silvia’s judgment. all over again, no clarification, no transparency, just automatic deflections and a long lasting ban.
A Pattern of Seller Disregard
Are trustworthy Sellers currently being Silenced?
soon after this knowledge, I began investigating on the net boards and Local community threads. I immediately discovered I wasn’t by itself. Dozens of lengthy-time sellers documented similar encounters — numerous involving Silvia Parravano.
a standard topic? Buyers normally acquire, regardless if Mistaken — and sellers are remaining voiceless.
How This Hurts the Entire Market
While platforms need to defend buyers, disregarding proof from genuine sellers results in a broken ecosystem. When have confidence in is one particular-sided, negative actors take advantage, being aware of they’ll be shielded by biased assist brokers.
The Problem: No Oversight, No charm
insufficient Transparency in Cardmarket’s procedure
The most alarming difficulty is definitely the absence of an appeals procedure. when staff like Silvia or Christian make a choice, it’s ultimate. There’s no next review, no accountability, and no way to restore use of your account — Irrespective of how sturdy your evidence is.
possibility of Abuse and Blackmail
In my situation, I used to be indirectly coerced into refunding a Untrue assert — or drop my account totally. That’s not dispute resolution — that’s blackmail underneath the guise of customer service.
fiscal and Emotional penalties
enterprise reduction Overnight
I invested a long time in developing my seller profile. all of that exertion was worn out instantly, in conjunction with possible long term revenue. My seller dashboard, buy background, and loyal customer foundation — all long gone.
psychological Toll with a dependable Seller
This wasn’t just a company strike. It was demoralizing. for being dealt with similar to a fraud following years of integrity was emotionally devastating. I followed each and every rule, and however bought punished.
What Cardmarket should Do to get back Trust
Platform Reforms Are Urgently desired
If Cardmarket wishes to keep top quality sellers and prevent long run abuse, it should:
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✅ Introduce a transparent appeal procedure for blocked accounts
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✅ call for disputes to become reviewed by not less than two impartial aid agents
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✅ coach team like Silvia Parravano and Christian Tobehn in neutral investigation
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✅ shield sellers who post apparent, factual proof
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✅ Establish accountability metrics for employees conclusions
Without these changes, honest sellers will continue to generally be collateral harm in a very system that blindly favors buyers.
ultimate views: Be cautious, Stay Documented
should you be currently providing on Cardmarket, don’t suppose your best document will protect you. you might be normally a person purchaser criticism — even a Fake a single — far from becoming silenced.
defend yourself by:
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having screenshots of every listing
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Archiving conversation with prospective buyers
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Backing up your account info on a regular basis
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Preparing for disputes — Even when you do absolutely nothing Mistaken
summary:
My experience with Silvia Parravano and Christian Tobehn should really serve as a serious warning to anyone working with Cardmarket. I considered while in the platform. I performed by The foundations. And that i even now got eliminated with no result in.
If Cardmarket proceeds to disregard seller legal rights, more honest distributors will walk away. And when that takes place, the platform won’t just lose sellers — it’ll drop its credibility.
Has anything similar took place to you? Share your expertise and aid elevate consciousness. Sellers are entitled to superior.