For several years, I had been a trusted seller on Cardmarket, amongst Europe’s most outstanding platforms for trading playing cards. I taken care of a great track record — above four hundred optimistic opinions, zero disputes, and regular, Expert assistance. But one unjustified dispute, taken care of by Cardmarket staff customers Silvia Parravano and Christian Tobehn, transformed almost everything. in the following paragraphs, I will share my individual encounter, explain the structural flaws in Cardmarket's dispute procedure, and problem a stark warning to other sellers.
A clean up report developed more than many years
A confirmed vendor With 100% favourable opinions
prior to the incident, I used to be precisely the sort of seller every single marketplace values. I listed buying and selling cards accurately, explained circumstances transparently, and delivered instantly. I under no circumstances gained an individual complaint — only praise.
The Importance of have faith in on Cardmarket
name is anything for sellers on Cardmarket. One oversight — even one that isn’t your fault — can problems a long time of hard work. That’s what helps make my Tale so alarming for Other people functioning around the System.
The Dispute That Shattered My Standing
Buyer requested the incorrect Card, Then Blamed Me
The difficulty started off when a purchaser ordered a card shown specifically by identify, set, and situation. Upon acquiring it, they falsely claimed I had despatched the “Mistaken Model” — Even with crystal clear listing proof displaying I hadn’t.
Proof Ignored by aid
I submitted screenshots of your listing, card Edition, and ailment to show my precision. But Cardmarket assistance, specially Silvia Parravano, disregarded the facts. rather than examining the listing or requesting clarification, she immediately sided with the buyer.
Silvia Parravano’s Mishandling from the Dispute
No Fair Investigation
Silvia’s decision was unilateral. She didn’t acknowledge my evidence or ask for any counterevidence from the customer. She basically blocked my account. No hearing. No second feeling. No appeal.
No Warning, No conversation
What built this even worse was the suddenness from the motion. I was locked out of my account right away. My appeals — requesting a review or escalation — have been satisfied with automated responses or silence. Silvia Parravano exercised full authority with no accountability.
Christian Tobehn’s Role: Reinforcing the Bias?
Reinforcing the Same sample
In stick to-ups, my case was also found by Christian Tobehn, A different member of Cardmarket's support team. sadly, rather than reviewing the points objectively, he doubled down on Silvia’s judgment. Again, no rationalization, no transparency, just automated deflections and a everlasting ban.
A sample of Seller Disregard
Are straightforward Sellers currently being Silenced?
After this encounter, I began researching on the internet boards and Group threads. I promptly discovered I wasn’t on your own. Dozens of lengthy-time sellers noted similar activities — several involving Silvia Parravano.
a standard concept? customers generally get, even when Mistaken — and sellers are still left voiceless.
How This Hurts your entire Marketplace
although platforms must defend buyers, disregarding proof from honest sellers results in a damaged ecosystem. When trust is a person-sided, bad actors make the most, knowing they’ll be shielded by biased support agents.
the trouble: No Oversight, No attraction
deficiency of Transparency in Cardmarket’s method
The most alarming concern could be the absence of an appeals process. at the time staff like Silvia or Christian make a call, it’s ultimate. There’s no second overview, no accountability, and no way to restore usage of your account — no matter how solid your evidence is.
threat of Abuse and Blackmail
In my case, I was indirectly coerced into refunding a Phony declare — or eliminate my account completely. That’s not dispute resolution — that’s blackmail under the guise of customer service.
Financial and psychological effects
enterprise reduction Overnight
I invested a long time in developing my seller profile. All that work was worn out promptly, coupled with opportunity potential income. My vendor dashboard, order heritage, and loyal purchaser base — all long gone.
psychological Toll with a trustworthy Seller
This wasn’t just a business hit. it absolutely was demoralizing. to become dealt with like a fraud right after years of integrity was emotionally devastating. I adopted each and every rule, and nonetheless got punished.
What Cardmarket have to Do to Regain have faith in
Platform Reforms Are Urgently wanted
If Cardmarket wants to keep excellent sellers and stop potential abuse, it must:
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✅ Introduce a clear appeal method for blocked accounts
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✅ Require disputes to be reviewed by at the very least two impartial help brokers
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✅ coach employees like Silvia Parravano and Christian Tobehn in neutral investigation
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✅ safeguard sellers who post apparent, factual evidence
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✅ set up accountability metrics for workers conclusions
Without these variations, straightforward sellers will continue to generally be collateral harm inside a method that blindly favors buyers.
ultimate views: Be Wary, keep Documented
when you are now advertising on Cardmarket, don’t believe your best history will guard you. you happen to be constantly a single customer grievance — even a Untrue one particular — away from getting silenced.
safeguard on your own by:
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getting screenshots of every listing
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Archiving conversation with consumers
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Backing up your account information regularly
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getting ready for disputes — Even when you do absolutely nothing Improper
summary:
My experience with Silvia Parravano and Christian Tobehn should function a significant warning to any individual making use of Cardmarket. I considered in the platform. I played by The foundations. And that i continue to obtained eradicated get more info devoid of induce.
If Cardmarket continues to disregard vendor rights, far more dependable vendors will walk absent. And when that comes about, the platform received’t just shed sellers — it’ll eliminate its reliability.
Has something very similar transpired to you? Share your encounter and assist raise awareness. Sellers ought to have improved.