For many years, I was a trustworthy seller on Cardmarket, one among Europe’s most outstanding platforms for investing playing cards. I managed an ideal popularity — around 400 optimistic critiques, zero disputes, and steady, professional services. But just one unjustified dispute, handled by Cardmarket staff associates Silvia Parravano and Christian Tobehn, altered every thing. on this page, I will share my individual expertise, clarify the structural flaws in Cardmarket's dispute approach, and difficulty a stark warning to other sellers.
A clean up Record designed above Years
A confirmed Seller With a hundred% constructive feed-back
prior to the incident, I used to be accurately the kind of seller each individual marketplace values. I stated investing cards accurately, described situations transparently, and transported promptly. I by no means obtained one grievance — only praise.
the significance of have confidence in on Cardmarket
track record is all the things for sellers on Cardmarket. 1 oversight — even one that isn’t your fault — can destruction several years of labor. That’s what makes my Tale so alarming for Many others running to the platform.
The Dispute That Shattered My Standing
customer Ordered the Wrong Card, Then Blamed Me
The trouble commenced when a consumer requested a card mentioned precisely by identify, set, and situation. on getting it, they falsely claimed I'd despatched the “Improper Variation” — Inspite of crystal clear listing evidence demonstrating I hadn’t.
evidence Ignored by guidance
I submitted screenshots with the listing, card Variation, and condition to show my precision. But Cardmarket assistance, specially Silvia Parravano, ignored the facts. rather than reviewing the listing or requesting clarification, she right away sided with the buyer.
Silvia Parravano’s Mishandling of the Dispute
No truthful Investigation
Silvia’s selection was unilateral. She didn’t accept my proof or ask for any counterevidence from the buyer. She simply just blocked my account. No hearing. No 2nd opinion. No attractiveness.
No Warning, No conversation
What built this even worse was the suddenness in the action. I had been locked away from my account right away. My appeals — asking for an assessment or escalation — have been met with automated responses or silence. Silvia Parravano exercised finish authority without any accountability.
Christian Tobehn’s function: Reinforcing the Bias?
Reinforcing a similar sample
In comply with-ups, my circumstance was also witnessed by Christian Tobehn, An additional member of Cardmarket's help group. however, as opposed to examining the points objectively, he doubled down on Silvia’s judgment. Again, no rationalization, no transparency, just automatic deflections and a permanent ban.
A sample of vendor Disregard
Are straightforward Sellers remaining Silenced?
just after this encounter, I began investigating online boards and Neighborhood threads. I quickly discovered I wasn’t on your own. Dozens of prolonged-time sellers documented comparable ordeals — many involving Silvia Parravano.
a standard theme? Buyers normally acquire, even when Improper — and sellers are left voiceless.
How This Hurts your entire Market
While platforms should really guard potential buyers, ignoring proof from trustworthy sellers causes a broken click here ecosystem. When belief is just one-sided, poor actors make the most, figuring out they’ll be shielded by biased assistance agents.
the condition: No Oversight, No Appeal
deficiency of Transparency in Cardmarket’s method
one of the most alarming difficulty could be the absence of the appeals system. Once workers like Silvia or Christian make a decision, it’s last. There’s no second evaluation, no accountability, and no way to revive use of your account — Regardless of how sturdy your proof is.
possibility of Abuse and Blackmail
In my situation, I used to be indirectly coerced into refunding a Fake assert — or get rid of my account fully. That’s not dispute resolution — that’s blackmail under the guise of customer service.
Financial and psychological Consequences
company decline Overnight
I invested years in building my seller profile. everything work was worn out immediately, coupled with possible long run money. My vendor dashboard, get history, and loyal shopper base — all long gone.
psychological Toll with a reliable Seller
This wasn’t just a company strike. it had been demoralizing. being treated just like a fraud just after decades of integrity was emotionally devastating. I followed just about every rule, and continue to acquired punished.
What Cardmarket have to Do to Regain Trust
Platform Reforms Are Urgently essential
If Cardmarket wishes to retain quality sellers and forestall future abuse, it should:
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✅ Introduce a transparent appeal method for blocked accounts
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✅ demand disputes to generally be reviewed by no less than two impartial assist brokers
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✅ Train personnel like Silvia Parravano and Christian Tobehn in impartial investigation
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✅ secure sellers who post distinct, factual evidence
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✅ Establish accountability metrics for employees selections
Without these variations, truthful sellers will keep on to become collateral harm inside a program that blindly favors consumers.
ultimate ideas: Be cautious, continue to be Documented
if you are presently promoting on Cardmarket, don’t think your excellent file will guard you. you might be constantly one particular customer complaint — even a Phony a single — away from being silenced.
secure oneself by:
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Taking screenshots of each listing
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Archiving interaction with potential buyers
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Backing up your account details frequently
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planning for disputes — even if you do nothing Incorrect
Conclusion:
My expertise with Silvia Parravano and Christian Tobehn must serve as a serious warning to anybody making use of Cardmarket. I thought within the System. I played by The principles. And I however got taken off devoid of bring about.
If Cardmarket carries on to ignore vendor legal rights, extra reliable vendors will walk absent. And when that takes place, the System won’t just reduce sellers — it’ll drop its credibility.
Has one thing comparable transpired to you? Share your practical experience and aid raise recognition. Sellers have earned far better.