For a long time, I used to be a trustworthy vendor on Cardmarket, certainly one of Europe’s most popular platforms for investing cards. I maintained a perfect status — above four hundred good assessments, zero disputes, and dependable, Expert services. But one particular unjustified dispute, dealt with by Cardmarket workers members Silvia Parravano and Christian Tobehn, modified all the things. on this page, I'll share my own knowledge, describe the structural flaws in Cardmarket's dispute course of action, and difficulty a stark warning to other sellers.
A Clean document designed more than decades
A Proven vendor With a hundred% Positive comments
prior to the incident, I was accurately the kind of vendor each individual Market values. I mentioned trading playing cards properly, explained disorders transparently, and transported instantly. I in no way been given one grievance — only praise.
the necessity of have confidence in on Cardmarket
track record is anything for sellers on Cardmarket. one particular mistake — even one that isn’t your fault — can destruction yrs of effort. That’s what would make my story so alarming for others working about the platform.
The Dispute That Shattered My Standing
consumer requested the incorrect Card, Then Blamed Me
The difficulty began when a consumer ordered a card detailed exactly by title, established, and issue. Upon getting it, they falsely claimed I had despatched the “Improper Edition” — In spite of apparent listing proof displaying I hadn’t.
Proof overlooked by help
I submitted screenshots of your listing, card Edition, and situation to show my precision. But Cardmarket assistance, precisely Silvia Parravano, overlooked the points. in place of reviewing the listing or requesting clarification, she right away sided with the buyer.
Silvia Parravano’s Mishandling of your Dispute
No honest Investigation
Silvia’s final decision was unilateral. She didn’t accept my proof or request any counterevidence from the client. She just blocked my account. No hearing. No next viewpoint. No attractiveness.
No Warning, No interaction
What designed this even worse was the suddenness on the motion. I had been locked away from my account overnight. My appeals — requesting an assessment or escalation — have been satisfied with automated responses or silence. Silvia Parravano exercised finish authority without accountability.
Christian Tobehn’s purpose: Reinforcing the Bias?
Reinforcing the Same Pattern
In adhere to-ups, my case was also noticed by Christian Tobehn, Yet another member of Cardmarket's support group. regretably, as an alternative to reviewing the points objectively, he doubled down on Silvia’s judgment. all over again, no rationalization, no transparency, just automatic deflections and a long-lasting ban.
A Pattern of Seller Disregard
Are genuine Sellers becoming Silenced?
After this encounter, I began investigating on the net boards and Group threads. I immediately discovered I wasn’t by itself. Dozens of extended-time sellers reported very similar activities — numerous involving Silvia Parravano.
a typical concept? consumers generally win, even though Improper — and sellers are remaining voiceless.
How This Hurts the Entire Marketplace
While platforms should really shield prospective buyers, disregarding evidence from trustworthy sellers results in a broken ecosystem. When have faith in is a person-sided, poor actors make the most, being aware of they’ll be shielded by biased aid brokers.
The Problem: No Oversight, No attractiveness
insufficient Transparency in Cardmarket’s process
quite possibly the most alarming problem would be the absence of the appeals approach. Once personnel like Silvia or Christian make a choice, it’s remaining. There’s no next evaluation, no accountability, and no way to revive entry to your account — Irrespective of how powerful your evidence is.
chance of Abuse and Blackmail
In my circumstance, I used to be indirectly coerced into refunding a Wrong assert — or get rid of my account fully. That’s not dispute resolution — that’s blackmail underneath the guise of customer care.
economic and Emotional implications
company Loss Overnight
I invested yrs in building my seller profile. all of that effort and hard work was wiped out promptly, in conjunction with probable foreseeable future earnings. My vendor dashboard, order historical past, and loyal purchaser foundation — all gone.
psychological Toll on a dependable Seller
This wasn’t just a company strike. it absolutely was demoralizing. to generally be treated like a fraud immediately after several years of integrity was emotionally devastating. I followed every rule, and even now acquired punished.
What Cardmarket should Do to get back have faith in
Platform Reforms Are Urgently desired
If Cardmarket would like to keep top quality sellers and stop foreseeable future abuse, it will have to:
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✅ Introduce a transparent charm method for blocked accounts
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✅ demand disputes being reviewed by at the least two impartial support brokers
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✅ educate workers like Silvia Parravano and Christian Tobehn in neutral investigation
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✅ defend sellers who post apparent, factual evidence
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✅ create accountability metrics for employees decisions
without the need of these adjustments, straightforward sellers will keep on being collateral destruction in a procedure read more that blindly favors consumers.
Final views: Be cautious, continue to be Documented
when you are at present selling on Cardmarket, don’t believe your best history will shield you. You're usually a single buyer criticism — even a Phony a single — clear of being silenced.
defend you by:
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Taking screenshots of each listing
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Archiving interaction with potential buyers
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Backing up your account knowledge on a regular basis
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getting ready for disputes — even if you do nothing Incorrect
Conclusion:
My expertise with Silvia Parravano and Christian Tobehn should function a serious warning to everyone applying Cardmarket. I thought in the System. I performed by The foundations. And I nonetheless acquired removed without having induce.
If Cardmarket carries on to ignore vendor rights, more trusted sellers will walk absent. And when that takes place, the platform gained’t just drop sellers — it’ll get rid of its believability.
Has something similar took place to you? Share your encounter and aid increase consciousness. Sellers are entitled to better.