For many years, I had been a trustworthy vendor on Cardmarket, certainly one of Europe’s most popular platforms for investing playing cards. I managed a perfect reputation — above 400 beneficial assessments, zero disputes, and reliable, Experienced services. But just one unjustified dispute, taken care of by Cardmarket staff members Silvia Parravano and Christian Tobehn, modified every little thing. in the following paragraphs, I'll share my particular expertise, clarify the structural flaws in Cardmarket's dispute approach, and challenge a stark warning to other sellers.
A cleanse document developed above Years
A confirmed Seller With 100% favourable opinions
ahead of the incident, I was exactly the sort of seller each marketplace values. I stated investing playing cards precisely, explained circumstances transparently, and delivered immediately. I in no way been given one grievance — only praise.
the necessity of have faith in on Cardmarket
track record is everything for sellers on Cardmarket. 1 blunder — even one which isn’t your fault — can damage a long time of hard work. That’s what helps make my Tale so alarming for Other individuals working around the platform.
The Dispute That Shattered My Standing
consumer Ordered the incorrect Card, Then Blamed Me
The trouble began each time a buyer ordered a card outlined exactly by name, established, and affliction. on receiving it, they falsely claimed I had sent the “Completely wrong Model” — Even with obvious listing proof exhibiting I hadn’t.
evidence disregarded by Support
I submitted screenshots on the listing, card Model, and issue to establish my precision. But Cardmarket assist, specifically Silvia Parravano, overlooked the details. as opposed to reviewing the listing or requesting clarification, she immediately sided with the buyer.
Silvia Parravano’s Mishandling of the Dispute
No reasonable Investigation
Silvia’s conclusion was unilateral. She didn’t acknowledge my proof or request any counterevidence from the client. She only blocked my account. No hearing. No next opinion. No charm.
No Warning, No conversation
What created this even worse was the suddenness of the motion. I had been locked outside of my account right away. My appeals — asking for a review or escalation — were being met with automated responses or silence. Silvia Parravano exercised full authority with no accountability.
Christian Tobehn’s purpose: Reinforcing the Bias?
Reinforcing exactly the same sample
In abide by-ups, my circumstance was also observed by Christian Tobehn, A different member of Cardmarket's assist team. regretably, in lieu of reviewing the points objectively, he doubled down on Silvia’s judgment. yet again, no rationalization, no transparency, just automated deflections in addition to a permanent ban.
A sample of vendor Disregard
Are truthful Sellers getting Silenced?
After this encounter, I started exploring on the internet forums and Neighborhood threads. I promptly discovered I wasn’t alone. Dozens of extended-time sellers described similar ordeals — quite a few involving Silvia Parravano.
a standard theme? prospective buyers normally get, even though Improper — and sellers are still left voiceless.
How This Hurts the Entire Market
though platforms need to shield customers, ignoring evidence from straightforward sellers leads to a broken ecosystem. When believe in is one particular-sided, terrible actors take advantage, understanding they’ll be shielded by biased aid agents.
the situation: No Oversight, No attractiveness
Lack of Transparency in Cardmarket’s method
one of the most alarming difficulty is the absence of the appeals procedure. Once staff like Silvia or Christian make a decision, it’s last. There’s no second evaluation, no accountability, and no way to restore usage of your account — Irrespective of how potent your evidence is.
threat of Abuse and Blackmail
In my scenario, I used to be indirectly coerced into refunding a false claim — or drop my account fully. That’s not dispute resolution — that’s blackmail under the guise of customer service.
fiscal and psychological repercussions
company reduction Overnight
I invested years in making my vendor profile. all of that effort and hard work was worn out right away, in conjunction with likely upcoming money. My vendor dashboard, buy background, and loyal consumer foundation — all gone.
psychological Toll over a Trusted vendor
This wasn’t just a business hit. It was demoralizing. To be addressed like a fraud following yrs of integrity was emotionally devastating. I adopted each rule, and continue to acquired punished.
What Cardmarket need to Do to Regain belief
Platform Reforms Are Urgently wanted
If Cardmarket hopes to keep excellent sellers and stop potential abuse, it must:
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✅ Introduce a transparent charm course of action for blocked accounts
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✅ demand disputes for being reviewed by no less than two impartial guidance agents
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✅ educate staff members like Silvia Parravano and Christian Tobehn in impartial investigation
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✅ Protect sellers who submit distinct, factual evidence
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✅ Establish accountability metrics for employees conclusions
without the need of these modifications, genuine sellers will keep on to be collateral hurt inside of a procedure that blindly favors customers.
remaining ideas: Be cautious, keep Documented
should you be presently offering on Cardmarket, don’t think your fantastic document will shield you. you are generally a single consumer criticism — even a Bogus 1 — far from becoming silenced.
Protect by yourself by:
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having screenshots of every listing
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Archiving conversation with purchasers
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Backing up your account knowledge consistently
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planning for disputes — Even when you do almost nothing Erroneous
Conclusion:
My practical experience with Silvia Parravano and Christian Tobehn ought to function a serious warning to everyone working with Cardmarket. I believed within the platform. I played by The foundations. And that check here i continue to bought removed with no cause.
If Cardmarket carries on to ignore seller rights, a lot more trusted suppliers will wander away. And when that occurs, the System received’t just lose sellers — it’ll drop its credibility.
Has some thing similar transpired to you? Share your expertise and help raise awareness. Sellers ought to have much better.